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All orders are accepted only in accordance with the following conditions. The client (customer) accepts these terms and conditions when placing an order. Client declares to be 18 years or older. In the case of minority, the client has co-signed the agreements by one of his / her parents or guardian (s).

1. Right of property

The client guarantees that he/she has provided all copyright and other rights concerning images. B & V media BV can never be held liable or in any way be held liable. By the customer supplied files are purely used for the agreed contract between B & V Media BV and the customer. B & V media BV does nothing with the customer-supplied image files outside the placed order, without the written consent of the customer. Or print, nor digital and/or in publication and/or parts of the file in any other way.

2. Delivery times

The regular delivery times and shipping days, as declared on the site, are representative of the average delivery times. They can in no case be the reason for compensation, an annulment of an order or any other form of compensation. For late delivery of orders for which the customer express expenses paid (+ 10.00 euros), B & V media BV be liable through If there is no force majeure situation (extreme weather conditions, traffic accidents, fire ..) are the express costs returned.

3. Cancel order

Orders placed go immediately in production after payment. Once an order is paid, it cannot be cancelled

4. Reject order

We reserve the right for which, in the opinion of ordered images are pornographic, discriminatory or otherwise could be experienced as shocking, to refuse and not produce an order. If an ordered image in the opinion of Photo gift is a very serious breach of this condition, then retains the right Picture gift will provide notification to competent authorities.

5. Discounts

Only the highest discount is valid. Discounts on discounts are not possible.

(Missed) promotional discounts or codes are not in any way be refunded.

Action codes/promotional discounts are never paid in money. If you forget to enter a discount code and you have not yet paid, then you can change the order again. Have you already paid then you can receive a code for the ammound of the missed discount that you can use in your next order.

(Rest) values of coupons/gift cards are in no way paid/refunded in money.

Loose boncodes from B & V media BV, including through our photo giftcertificates, are valid for all products except photo books, photo calendars and cards.

6. Product warranty & Right of withdrawal

B & Vmedia BV offers a "Not good, money back" guarantee for demonstrable product damage and / or production errors. Never return delivered orders unsolicited, but mail your complaint stating. from the order number, description and some photos to illustrate the complaint to Your mail will be processed within 3 working days. In some cases we ask you to return your delivered order. If the complaint is subsequently acknowledged, the costs for the return shipment will be covered by us.

Complaints regarding demonstrable product damage and / or production errors with regard to personalized products must be reported by e-mail no later than 2 working days after receipt of the relevant product to Only complaints regarding demonstrable product damage and / or production errors that are reported within this period can be handled by us. Complaints emailed after this period will be declared inadmissible.

The following applies with regard to complaints about color, sepia and / or black-and-white display on delivered photo products:

This type of complaints will only be declared admissible if the photo products supplied by us demonstrably deviate on these points from the color proofs made and supplied by us in advance by the customer. All our customers have the option of having color, sepia, and / or black and white proofs made per photo product at cost price (this is freely available on request). To make color proofs for the intended photo product or products, please contact

Right of withdrawal

With regard to all non-personalized products in our webshop (photo products are personalized products, accessories such as baking frames, adhesive strips, hanging brackets, plexiglass feet and mini easels are non-personalized) the legal right of withdrawal applies.

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.

To exercise the right of withdrawal, you must inform us (Fotogeschenk, Veldoven 9a, 8271 RT IJsselmuiden - The Netherlands, ) by an unequivocal statement (eg, in writing by post, fax or email) of your decision to withdraw from the contract. You can use the attached model form for withdrawal, but you are not obliged to do so. To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the withdrawal

If you cancel the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract, back from us. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement.

You must return, return or hand over the goods to us immediately, but no later than 14 days after the day on which you have notified us of your withdrawal from the contract. The deadline is met if you return the goods before the period of 14 days has expired.

We will bear the costs of returning the goods.

You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

7. Order processing

Order processing is based on photo material loaded, trimmed and processed by the customer himself. Once the customer has clicked on final order and has paid, the order can no longer be changed or canceled.

Where customers choose to deliver images by email, wet transfer or in another way, after which Fotogeschenk processes the further order for the customer in the system, the PDF Invoice which the customer then automatically receives by mail also serves as an order confirmation. If the customer pays this invoice, the order can no longer be changed or canceled. Even if the customer has a business account and is allowed to pay afterwards based on this, this customer is explicitly responsible for checking this PDF invoice / order confirmation. From the moment the PDF invoice / order confirmation is provided in his business account and by e-mail, the customer has the opportunity to have the order adjusted after one working day. No response within 1 working day automatically means that the customer agrees with the PDF invoice / order confirmation. The order can no longer be changed or canceled.

8. Online dispute resolution

The European Commission offers a platform for online dispute resolution, which you can find here Consumers have the opportunity to use this platform for the settlement of disputes.