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Frequently Asked Questions

Please note: The product questions below apply generally to several photo products. For product-specific FAQs, please see the bottom of the corresponding product page.

File formats and delivery

How can I quickly upload and order dozens of photos in the same version, for example everything as 10x15 cm prints or 5 photos on canvas in the same size?

For example, if you want to order 30 photo prints 10x15 of 30 different photos, you can upload them at once via the product format page 10x15 of the photo prints . If you want to order 5 photos on canvas 40x60, you can do this at once from the product format page photo on canvas 40x60 . You can get to the product format pages via the price lists on the product pages: click on the desired format in the price list and start uploading all files.

Which file types (extensions) can I upload?

You can upload .jpg, .jpeg, .png . and .heic files. If your file has a different extension, please contact info@photogift.eu

I would like to order dozens of photo prints of different photos. Can I upload the files for this product at once?

Go to the product page of the photo prints, click on Upload and select the desired files. Or drag and drop the desired files to the relevant drag area on the product page. You will see how the files are loaded one by one. After this, you can easily adjust the photo print size, cropping, orientation and the matte or gloss finish per photo. This procedure applies to all photo products.

How do I know if my photo has enough pixels for my chosen product/format?

After you have selected your product and format, your file will be checked for pixels by our ordering system. If there are insufficient pixels, our system will give the warning 'poor' or 'moderate'. In that case, choose a smaller print size or use another file.

What is the maximum file size I can upload photos?

You can upload JPG, JPEG, PNG and HEIC files to us up to 100MB per file. For large files, uploading and processing your photo takes longer, sometimes a few minutes. Please wait until the thumbnail appears and then continue.

I want my photo completely on the print or I want only a part of my photo on the print. How do I determine which part will be ripped off?

When choosing the format after uploading, you can see exactly which part will be printed in our editor. By changing the format or using the zoom function, you determine the exact print area.

I want to print my photo square. Do I have to make the photo square myself before uploading?

This is not necessary. After uploading the photo, select the product and size. Then you can make the photo square in our handy editor. The same applies to portrait, landscape and panorama formats. You always determine the exact crop yourself. Of course, you can also simply upload square or panorama photos.

My image files do not have the extension jpg, png, jpeg or heic and/or are larger than 100MB. How do I deliver my files?

You can deliver your files by Transfernow to the attention of info@photogift.eu. Don't forget to send the desired product/format and address details + telephone number. We will enter the order for you, you will receive confirmation of your order plus a payment request by email.

I want to order my photo in panorama format. Do I have to resize the photo myself before uploading?

This is not necessary. After uploading the photo, select the product and the desired panorama format and then crop the photo to the desired size with our software. Then click on create preview. If you are satisfied with the photo editing, you can complete the order! Uploading a panorama photo is of course also possible.

I want to receive my photo print in black and white or sepia. Do I have to edit my photo myself before uploading?

No. After uploading, first select the product and format. Then you can edit the photo with our software black and white or sepia. Then click on make preview. If you are satisfied with the photo editing, you can complete the order.

Can I also supply my image files in CMYK?

We prefer to receive files for our digital printing in sRGB or RGB. You can also receive CYMK files. However, color variations may occur when converting to sRGB.

Delivery and delivery time

How are the packaging and shipping costs calculated and where can I find them?

Packaging and shipping costs start from €4.99. The final price depends on your choices: product/format (including XL or special sizes), quantity, delivery address and country, the delivery method (our own delivery service in NL/BE or parcel service) and any express delivery option. During the ordering process, the exact shipping price is automatically shown in the final step. All shipments from Photogift are fully insured against transport damage.

Where can I find an overview of all delivery times?

Photo gift photo products generally have a very fast turnaround time, with the exception of a few luxury photo products. View all Photo gift delivery times here.

My photo gift has been shipped but has not arrived, what should I do?

Follow the tracking of your order via the e-mail you received from us. If the delay lasts longer than a working day, please inform your nearest neighbours first if possible. If nothing has been delivered there either, please send an e-mail to info@phtotgift.eu, then our customer service will consult with the parcel service to see what the problem may be and we will keep you informed of the progress of your parcel. Always mention the order number of your order in the correspondence.

Can I get my order delivered faster?

Many products have a rush option. For this you must check the RUSH option when completing the order process. Ordered and paid before midnight = shipped the next business day. Photo prints and goto enlargements ordered and paid before 3 p.m. will be shipped the same business day! Click here for the current Photo Gift overview of the products that can be ordered with the rush option.

Do you also deliver on Saturdays?

Yes, all photo products smaller than 80x120cm are sent by parcel service and are also delivered on Saturdays.

How will my order be shipped?

Most orders are shipped with a parcel service. On the day of dispatch you will automatically receive an e-mail with your tracking number and updates until delivery. Large-format photo products from 80×120 cm upwards are delivered by appointment with our own drivers: several times per week in the Randstad, Flevoland and the Zwolle–Kampen region, weekly in the rest of the Netherlands and every two weeks in Belgium. Large-format orders outside the Netherlands and Belgium are handled by reliable parcel services such as DHL, UPS and others.

Discounts and quotes

I have a discount code for my Photo Gift. Where do I activate the action code?

You activate Fotoeschenk's action codes in the shopping cart, BEFORE you start uploading photos.

I urgently need an answer to a question about an order to be placed. How can I get a quick response?

Send us a whatsapp message via 0031624610427. Your message will be read and answered very quickly.

Can I get a discount for a larger order?

Yes, of course. If you want to order larger editions or quantities, our staff will be happy to make a custom quote. Mail your request to info@photogift.eu for a quick response!

I am a photographer and for my clients I regularly order canvas photos, plexiglass photos and aluminum photos. Can I come to you, can I get a discount and have it sent directly to my clients?

Yes, of course. Register with Photo Gift White Label. More information via white-label@photogift.nl

I missed a discount. What now?

Send us an email and we will see what we can offer.

Product questions

Can I cut out a custom shape after I upload the sticker?

Yes, after uploading, you first choose a square format and in the next step you can crop it to your desired shape (round, star, oval, or heart!). The cropped image will be previewed immediately in the editor.

Can I cut out my own door sticker shape after I upload my photo?

Yes, after uploading, you choose a square format and then, in the next step, you can crop it to your desired shape (round, star, oval, or heart!). The crop will be previewed immediately in the editor.

Can I also order a round or oval wall sticker?

Yes, after uploading, you first choose a square format and then crop it to the desired shape (round, star, oval, or heart!). The cropped image will be displayed as a preview in the next step in the editor.

Can I crop a custom shape after I upload the photo for the magnet sticker?

Yes, after uploading, you first choose a square format and then crop it to the desired shape (round, star, oval, or heart!). The cropped image will appear in the editor's preview in the next step.

Is the official throwing line (oche) printed as standard?

Yes, each dart mat comes with the official throwing line (oche) at the correct distance, so you can play straight away at tournament distance.

Can I also order multiple dart mats with the same design, for example for a club or café?

Selbstverständlich. Wir fertigen Dartmatten individuell und in größeren Stückzahlen mit Vereinslogos oder Firmendesigns. Für ein Angebot schreiben Sie bitte eine E-Mail an info@photogift.eu

What is the difference between photo prints and photo enlargements?

Photo prints up to 21x30 cm are hand-cut, meaning the dimensions may vary by a few millimeters. Photo enlargements, on the other hand, are machine-cut to exact size – ideal if you're framing the print with 100% millimeter precision.

What is face-mount and what effect do I get?

We bond your razor-sharp print behind clear acrylic. The acrylic adds depth and shine – often used in galleries and premium interiors. Colors appear richer and blacks deeper.

What thicknesses and back plates (Dibond) do you use?

We use 3mm-thick acrylic on 3mm-thick dibond as standard. Exceptions can be made upon request, for example, 4mm-thick acrylic on 6mm-thick dibond.

Acrylic plexiglass can reflect. Is anti-reflective acrylic available at Photogift?

Yes, anti-reflective (anti-reflective) printing is possible when the photo is bonded behind acrylic. This eliminates reflections and maintains the depth of field. Select the option after choosing the format.

What about cleaning and rust prevention?

Use a soft microfiber cloth and mild soapy water. Avoid dry rubbing, abrasive pads, and solvents. Always wipe gently.

What is Dibond and why glue to this material?

Dibond consists of two thin aluminum layers with a plastic core: lightweight, rigid, and dimensionally stable. Bonding it to Dibond creates a super-flat, modern panel that hangs beautifully even in large formats.

What is the difference between gluing onto Dibond or printing directly onto Dibond? Is there a difference in quality?

With bonding, we print the image with our Canon Pro 4000 12-color printer onto high-quality photo paper and bond it to the panel. This provides finer detail and very high color fidelity, which cannot be achieved with direct printing on the material. Bonded photo enlargements are only suitable for indoor use; direct printing is suitable for both indoor and outdoor use.

What is the most popular mounting option for photos glued to Dibond?

This gallery product is typically chosen for its luxury aluminum profiles; suitable for wall mounting or rail mounting. When wall-mounted, the panel hangs approximately 1.5 centimeters from the wall, making the system invisible. A more affordable alternative is adhesive plates with bumpers; these allow the panel to hang approximately 4 mm from the wall, also suitable for rail mounting.

What is the difference with photo glued to aluminum?

The 1mm thick solid aluminum panel is lighter and more subtle from the side. Because it's a flexible panel, it's limited to a maximum length of 100cm on the longest side. Dibond is thicker and heavier, reaching dimensions of up to 100x300cm.

What does “bonded to aluminum” mean and why should I choose it?

When gluing, we first print on high-quality photo paper for maximum image quality; with direct printing, we print directly onto the panel, resulting in a slightly more matte finish. A gluing photo typically has deeper blacks and finer details. The very thin aluminum plate gives the photo a very elegant look.

What photo print sizes are available?

A wide range of sizes is available, from small to up to 21x30 cm—in both matte and gloss finishes. If your size isn't listed, check out our photo enlargements . We offer even more customization options, and of course, all large formats are also available here.

What quality paper do you use for photo prints?

We print on high-quality, durable 250-gram Epson dry photo paper using 6-color pigment printers. You can choose between a matte or glossy finish, both with sharp colors and details.

How can I quickly order a large quantity of photos in the same size?

First, click the desired format in the price list and then upload multiple photos at once using the multi-upload function. All photos will then be automatically ordered in the same format, which is ideal for series or large print runs.

Are your photo enlargements suitable for framing?

Our photo enlargements are ideal for framing. Thanks to our Summa cutting robot, all enlargements are cut to exact dimensions, so they fit any picture frame! To ensure they never bulge in the frame, have your photo enlargement glued to 1mm PVC. You'll find this option when ordering online. Success guaranteed!

I want to order 20 vacation photos in the same format. How can I do this quickly?

You can upload all 20 photos at once; they will automatically be placed in the selected size. You can then complete the order straight away – quick and easy, without having to select each photo individually.

What is the delivery time for a photo enlargement?

Orders are shipped within 2 working days. If you place an express order before 4 p.m., it will be dispatched on the same working day.

How are Photo Gift photo enlargements packaged?

We've developed over the years exceptionally sturdy square tube boxes for photo enlargements and posters larger than 20x30 centimeters. We custom-cut these tube boxes and roll them up perfectly and generously, wrapping them in bubble wrap and shipping them in the custom-made box. Over 99.6% of all shipments arrive in perfect condition.

How are the photo prints packaged and shipped?

All photo print orders up to 15x20cm are neatly placed in a special photo gift sleeve and then packaged and shipped in a sturdy, custom-fit A5 letterbox box. Larger prints up to 21x30cm are placed in a sturdy envelope, which is shipped from our Photo Workshop in a custom-fit A4 letterbox box. Over 99.5% of orders arrive in perfect condition.

What happens if prints do not arrive or do not arrive in perfect condition?

If something is wrong with the delivery, we’ll look into it together with you and reprint the order free of charge.

Can your photo poster fold or crease?

No – our special non-crease poster film prevents the posters from folding or wrinkling. Each poster is carefully rolled and shipped in a strong tube for safe delivery.

Wie ist das Look and Feel der Fotoposter von Fotogeschenk?

Our photo posters have a semi-matte finish and can be easily attached (and repositioned) using the invisible adhesive strips supplied.

What printing technique do you use to print your posters?

We print all posters using Canon Pro 4000 12-colour printers, which ensures extremely sharp detail and long-lasting, colour-accurate results from every image.

Do you offer volume discounts for larger numbers of posters?

For large quantities of posters, the price per piece drops dramatically. The price per piece depends on the print run. Email info@photogift.eu for a great deal and fast delivery!

Why should I have my photo printed on fine art paper?

Fine art paper has a unique, premium look – ideal when you’re looking for something special. Photos really stand out on this densely structured paper.

How are photo gift fine art prints packaged and shipped?

After printing, the fine art prints are flat-packed between two very sturdy cardboard sheets. These sheets are secured, after which the entire piece is placed in a sturdy, suitable box to ensure perfect transport. Large artprints from 60×90 cm are delivered in the Netherlands and Belgium by our own driver, by appointment.

I would like to have a fine art print glued onto dibond. Can you do this?

Yes, Photogift often glues fine art prints for photographers who are exhibiting or for people who are familiar with the product and would like to display them that way or give them as a gift. The option for gluing to Dibond will appear automatically in the order menu after you've uploaded the photo.

What is the Photo Gift Finaart paper made of?

Our fine art paper is made of 100% cotton fiber and has a finely textured texture. It is known for its excellent print quality, vibrant colors, deep blacks, and longevity.

Why do you offer such thick plexiglass photos?

This has grown historically as a specialist in photo and plexiglass printing since 2012. We often receive unusual requests from photographers and artists. This also applies to the desired thickness; the thicker, the greater the depth of field. But the thinner, the lighter and more stylish the sheet can appear. That's why we've been allowing our customers to specify their plexiglass thickness online for years.

There are many hanging systems for plexiglass; I don't know which one to choose!

Adhesive plates are ideal if you want an invisible and budget-friendly mounting solution (panel floats approx. 5 mm from the wall). Aluminium profiles or pre-drilled holes + aluminium standoff mounts offer a more premium look and a secure installation – placing the panel approximately 15 mm away from the wall.

How is a photo printed?

We print directly onto the plexiglas using high-resolution UV inks, resulting in a razor-sharp image with rich colours and a durable, glossy surface.

What is the difference between a photo on plexiglass and a photo enlargement glued behind plexiglass?

With the photo on plexiglass, the file is printed directly onto the acrylic, while the other option involves printing the file on our Canon Pro 4000 using high-quality photo paper before bonding the print to the plexiglass panel. Direct printing is suitable for both indoor and outdoor use and offers excellent print quality. Bonded printing brings out slightly more detail thanks to the refined printing technique and is only suitable for indoor use. You can find this variant here .

How heavy is a large plexiglas panel and can I mount it using adhesive plates?

Plexiglas prints up to 200×300 cm are possible. These panels are naturally heavier, but still easy to handle at a 5 mm thickness (this thickness weighs approx. 6 kg per m²). For sizes up to approx. 80×120 cm, adhesive plates are sufficient; for larger formats we recommend pre-drilled holes + aluminium standoff mounts or premium aluminium profiles for a safe and stable installation.

Is your photo on plexiglass also suitable for outdoor use?

Yes. Our plexiglass prints are moisture- and UV-resistant. For outdoor use, please mount securely with stainless steel spacers on a flat, stable surface. The panel will remain beautiful for years. Clean with a soft, slightly damp cloth and avoid abrasives or solvents.

Do you offer volume discounts on plexiglas prints?

For larger sizes of plexiglass prints, the prints can be used with a sharp scissor. Email the event to info@photogift.eu for a super interesting offer!

What is the difference between a print on aluminium with a white top layer and a print on brushed aluminium?

A white top layer provides a smooth, sleek finish with bright, colour-accurate prints. Brushed aluminium reveals the metal texture in the white areas of the image, giving it a robust, industrial look. The way light falls on it greatly influences the final effect.

Can I really have my photo on aluminium made in any size?

Yes, you can have your photo printed on aluminium in almost any size – from 10×10 cm up to a maximum of 200 × 300 cm or 150 × 400 cm. Our online editor includes hundreds of standard sizes. If your preferred size isn’t listed, just send us an email at info@photogit.eu.

I am looking for a printing company to produce large quantities of nameplates on aluminium. Is this possible at Photogift?

Yes, we can quickly produce large quantities of aluminium nameplates. We use professional printers and provide custom sizes and quantities, always in high-quality print. For enquiries, please email us at info@photogift.eu .

I would like to have my photo on aluminium made in a circular shape. Is this possible?

Yes, special shapes such as circle, oval or heart are also possible on aluminium – for all square formats. In our editor, you can upload your photo, design or text and instantly see the result. First, choose a square base format, then select your desired shape and click once more to preview it. You can then complete your order or upload another photo if you wish.

Is the photo on aluminium also suitable for outdoor use?

Yes, the Fotogeschenk aluminium print is fully moisture- and UV-resistant and will remain in excellent condition for many years, even outdoors. If you would like an additional glossy protective coating for longer colour retention, please contact us directly , as this option is not available in the editor. The surface can be cleaned using lukewarm water and a soft cloth, without abrasive products.

Why does almost everyone call this product a photo on aluminum when it's printed on dibond?

When Photogift.eu's predecessor, Fotogeschenk, started selling printed sheet materials like Forex, Dibond, and Plexiglas around 2008, there wasn't yet a generic product name for it in the fledgling online market for personalized photo products. Because Dibond has a thin aluminum top layer and consumers were more familiar with aluminum than Dibond, Photogift.eu decided to call the product 'photo on aluminum'.

I would like to order a photo on Forex as a wall circle. Is this possible?

Yes, this is certainly possible. Select a square size from the price list, upload your photo, and then choose the circle shape, click "Continue" and complete the order!

Photogift offers various thicknesses of Forex photos. How do I choose the right thickness?

The 3, 5, and 8 millimeter thick photo panels can be selected in the editor; 1 mm and 10 mm thick are available upon request. The 1 mm and 3 mm thick panels are flexible, very lightweight, and have a sleek appearance. The 5 mm and 8 mm thick panels are much stronger and virtually inflexible, making them popular for larger formats, from 60x90 cm and larger. The 10 mm thick panel is very robust and completely rigid.

Why should I choose a photo on Forex instead of a photo on aluminum or plexiglass?

Plexiglas is not suitable if you don’t want a glossy finish. If you need a thickness above 3 mm, forex is the right choice (aluminium is normally 3 mm thick). With forex, the edge stays white, whereas aluminium has a black core. Forex is also the lightest option and has a soft matte surface.

What is the maximum size for a forex photo?

We print Forex panels in small to large formats, with a maximum size of 200x300 centimeters.

Is Forex suitable material for a photo exhibition?

Yes, forex is very well suited for exhibitions. The material is lightweight, rigid and keeps its shape perfectly, which makes it ideal for hanging in larger spaces. Many photographers use forex for temporary or travelling exhibitions. If you’d like to judge the material yourself first, feel free to request a sample via info@photogift.eu.

Why is photo on canvas at Photogift.eu also called museum canvas?

We print the photos on canvas that has been specially coated with a soft-gloss finish. This makes the colors truly vibrant and gives the canvas a soft-gloss finish, similar to the paintings of many painters displayed in museums.

Why is photo on canvas your oldest photo product?

In 2006 we started printing photos on canvas because this product had been introduced in the Netherlands through interior design chains and had quickly gained popularity. Printing your own photos on canvas was still relatively unheard of, so we saw a gap in the market.

Does Photogift also do large-format canvas photos?

Yes, Fotogeschenk has been a specialist in large-format canvas prints since 2012, with sizes up to 200×300 cm. For formats from 120×180 cm upwards, we use 4 cm thick wooden frames to ensure extra stability. Increasingly, customers opt for large formats as stretch canvas in an exchangeable frame , as this option is lighter and more cost-effective to transport.

What is glued museum canvas?

The “museum canvas” is a premium version in which the canvas is first printed in high resolution and then fully mounted onto a dibond panel. This prevents any buckling or sagging and gives the artwork a perfectly flat, gallery-quality appearance. The product was developed by Fotogeschenk in 2022 for customers who want a high-end, perfectly flat canvas finish.

How do I order a single canvas without a frame?

Upload your photo file from this page and then select the option: Loose canvas | Option: Glued to Dibond. You can then order the photo in your desired size as a loose canvas. Alternatively, you can have the loose canvas glued to the Dibond panel.

What is a photo in plexibond?

Your photo is printed on 3mm thick plexiglass, and we then glue a 3mm white dibond panel behind it. This creates a unique depth of field, protecting and preserving the photo between the plexiglass and dibond. The final product is sunlight-resistant and 100% colorfast, making it a top-quality product. This product was conceived and developed by Fotogeschenk and launched in 2012.

Is a photo in plexibond suitable for outdoor use?

Because the photo is sandwiched between 3mm dibond and 3mm plexiglass, it is also suitable for long-term outdoor use. Smaller sizes are therefore often ordered as gravestones or memorials.

What thicknesses of plexibond photos are available?

The standard thickness is 6 millimeters (3mm plexiglass on 3mm dibond). We also offer 6mm plexiglass on 4mm dibond, resulting in a total thickness of 10 millimeters and a spectacular depth effect. This unique, premium product has been showcased at various exhibitions in recent years, including Jimmy Bollaerts' Datura World in Antwerp, New York, Dubai, Bangkok, and Cannes.

What are the differences between plexiglass, plexibond, and photos bonded behind acrylic?

A photo on plexiglass doesn't have a protective Dibond panel on the back, while a photo in Plexibond always has a protective Dibond panel on the back. With Canon photo enlargements glued behind acrylic, the protective Dibond panel is an option. Unlike the first two, the glued photo isn't printed directly onto the plate; a real photo print is glued on.

What is the maximum size of a photo in plexibond?

The maximum photo size in Plexibond is 200x300 centimeters. The large format Plexibond is now in a single thickness of 6 mm, so that the combined weight can be stopped.

What is stretch canvas?

Photo gift stretch canvas is a stretchable textile canvas that prints incredibly finely. This canvas is sold with sleek aluminum and wooden frames and comes with an assembly kit. Assembly is very easy and produces a stunning result. It's also available with optional sound-absorbing felt pads, which can be glued to the wall behind the canvas, significantly reducing the sound of a hollow-sounding room.

What are the features of the stretch canvas interchangeable frame?

We supply the stretch canvas in combination with a sleek interchangeable frame. The standard profile thickness from the wall is 25mm, and the frame is available in silver-grey, gold, matte black, matte white aluminum, and natural wood. The canvas features an elastic band all around, allowing you to easily and seamlessly attach the canvas to the frame. The frames come with a hanging kit for a smooth, secure fit.

Why is this product supplied as an installation kit and what makes installation so easy?

Stretch canvas and interchangeable frames are specially designed for self-assembly, allowing us to deliver (very) large sizes of this super-sleek product with low transport costs within the Netherlands, Belgium, Germany, and beyond. Assembly requires only one simple method, making it accessible to anyone. Instructions are included. Transport is cost-effective, and transport damage is eliminated.

I see the sound-dampening felt option. What is this and how does it work?

The acoustic felt is an optional 25 mm thick panel that is glued to the wall behind the printed stretch canvas. It absorbs echo and prevents the room from sounding hollow – ideal for offices or living areas with poor acoustics. Installation is very easy and can be done by anyone without professional help.

I only want a stretch canvas, I already have the frame. How do I order it?

Email your desired dimensions for the loose textile canvas with frame beading suitable for these interchangeable frames to info@photogift.eu . We'll immediately give you the best price for your loose canvas. Once you're satisfied, you can email us the image file, and we'll create the order for you. Your loose textile canvas with beading and print will be delivered within a few days!

I don't have a suitable photo myself. What images can I choose from?

No problem – our extensive Adobe stock image collection lets you search by keyword for thousands of images suitable for wallpaper. Choose a landscape, skyline or famous artwork and display it full-size on your wall.Want a life-size famous painting on your wall? Browse our image bank of Old Masters!

What is the delivery time of Photo Gift photo wallpaper?

The standard delivery time is 4–8 working days. If you select the express option during the order process, we will print and ship your wallpaper within 1–2 working days.

What is the thickness of your plywood?

We print photos on smooth, 9mm-thick poplar plywood as standard. If you require a thicker version, please contact us.

Why should I choose to have my photo printed on plywood?

Multiplex has a warm, natural look and fits into almost any interior. The wooden edge shows the natural grain of the material, while a white base layer underneath the print prevents any grooves or wood fibres from showing through. The wood we use is FSC-certified and sustainably sourced.

Nice, a photo on wood! But what about knots?

Our wood is specially selected and prepared for photo printing. The white top layer contains virtually no knots and ensures a smooth and vibrant colour result.

I really want a plywood photo heart. Is this possible?

Yes, this is certainly possible. Select a square size from the price list, upload your photo, and then choose the heart shape. Click "Continue" and complete the order! Various other shapes, such as oval and circle, can also be ordered this way!

What dimensions of plywood photos are possible?

Fotogeschenk produces multiplex photos from 10×10 cm up to 122×244 cm. If your preferred size is not listed in the price list, just let us know – we’ll be happy to check what is possible.

How thick is the photo on spruce wood?

The planks of the photo on spruce wood are 18 millimeters thick.

Why do you use whitewash as standard for photos on spruce wood?

Because almost all photos look much better with a light white-wash base underneath. For some designs, however, the natural wood grain works better – in that case, just send us an email and we can produce it without white-wash.

Why does a piece of the image on the outer slats of a photo on spruce wood always disappear?

We use wooden planks that are 9.6 cm wide with a spacing of 2 mm. Because we align the stripes exactly as shown in the editor, a small part of the image is lost on the outer edges. So make sure not to place important image elements too close to the edge. The editor clearly indicates this, so always leave a small margin.

Is printing on spruce wood without whitewash possible at Photogift?

Yes, this is certainly possible. If you prefer this option, please contact us.

How thick is the photo on scaffold wood?

The scaffold wood we print on is 28 millimetres thick.

Why is a small part of the image lost along the outer edges of a scaffold wood photo?

We use planks with a fixed width of 9.6 cm and a 2 mm gap in between. This fixed size reduces offcuts and allows us to produce in a more sustainable way. Because the plank layout is aligned exactly as shown in the editor, a small part of the image is always lost along the outer edges. Please avoid placing important elements (such as heads or feet) too close to the edge of the panel.

Is it possible to print on scaffold wood at Fotogeschenk without a white wash?

Yes, this is certainly possible. If you prefer this option, please contact us.

Why do you use a white-wash surface as standard for a scaffold wood photo?

Almost all photos look significantly better when printed on a white base layer. However, some designs are more attractive when left free-standing on natural wood. If you prefer this option, please feel free to mail to info@photogift.eu.

Photo on ayous wood is more expensive than on pine or scaffold wood. Why is that and why should I still choose ayous?

For portraits, baby photos or wedding images, ayous wood is a particularly stylish choice. This exclusive hardwood has a straight grain, contains no knots at all, and remains lightweight and dimensionally stable even in large formats. The result is a calm and luxurious appearance that truly does justice to the image. The higher price reflects the exceptional wood quality and the additional processing required.

What is the thickness of the ayous wood photo panel?

The ayous wood we print on is approximately 18 mm thick.

What is the maximum size of a photo on ayous wood planks?

The largest ayous wood size we offer is 120×200 cm. Because the planks are 9.6 cm wide and we allow a 2 mm gap between each plank, the final size is always slightly smaller – in this case approximately 116 × 200 cm (12 planks × 9.7 cm). Custom sizes that are not listed in the price table are available on request.

Is ayous wood suitable for outdoor use?

Ayous wood can also be used outdoors – for example under a canopy or on a sheltered veranda. Since it is a natural material, the colour may gradually change slightly over time due to weather exposure.

Is the scaffold wood photo from Fotogeschenk suitable for outdoor use?

Yes, as long as the panel is securely mounted and not continuously exposed to extreme weather conditions, the scaffold wood can also be used outdoors. Please note that wood is a natural material and may slightly fade or warp over the years.

How is the Photogift wooden photo block printed?

The wooden block is printed directly using high-quality UV inks, allowing the natural wood grain to remain visible and giving the image a natural look. For a small additional charge, the image can first be printed on museum canvas and then mounted onto the wooden block – creating an art print on a raw material. This option appears in the editor after you upload your photo.

What is the delivery time for a wooden photo block?

The standard delivery time is 2–4 working days from the moment of ordering, depending on the chosen size and quantity.

Can I quickly order a large number of wooden blocks?

Yes, larger quantities can be produced without any problem. If you need them urgently, simply contact us and we’ll provide a tailored quotation and production schedule.

Which wooden photo block size is ordered most often?

The most popular size for a wooden photo block is 10×15 cm, followed by 15×20 cm and 20×30 cm, with the square formats just behind. Many customers create small series of holiday or family photos. Some stick to one size, but often different sizes are combined on a cupboard or windowsill – and sometimes even playfully stacked on top of each other.

Such a beautiful image library to choose photos from for a garden poster – do I need to pay extra for using stock photos?

No – all stock photos from our image library can be used for your garden poster at no extra cost. You can easily search the image library using keywords in the search field. If you’re not quite sure yet, you can simply save the images you’re still deciding on in your own Fotogeschenk account.

How long do the garden posters last?

Our garden posters are printed on high-quality bisonyl using ecosolvent inks. The material is fully UV-resistant and weatherproof, which means the colours stay vibrant for at least 3–5 years, even in strong sunlight and rain. In a sheltered garden or under a canopy, they often last considerably longer

What is the maximum size of a garden poster with eyelets?

The maximum size is 300 × 900 cm. You can easily choose the number and position of the eyelets yourself in our editor during the ordering process. For garden posters of this large format, we recommend having your image file checked for quality first – simply send it to info@photogift.eu

What exactly is an outdoor canvas?

An outdoor canvas is a garden poster that is stretched over a wooden frame. Up to a size of 60×90 cm, most customers choose the standard 2 cm frame. For larger formats, the stronger 4 cm version is often selected, as it provides more stability for outdoor use.

How many years does a garden poster on a wooden frame last?

Under normal outdoor use, a garden poster on a wooden frame will remain in good condition for at least 3–5 years. The bisonyl material is UV and weather resistant, and the wooden frame is suitable for outdoor use. In a sheltered garden or under a canopy, it often lasts significantly longer.

What is the maximum size of a garden poster stretched on a wooden frame?

The maximum size of a garden poster stretched on a wooden frame is 200 × 300 cm.
For all sizes from 80 × 120 cm, delivery in the Netherlands and Belgium is carried out by our own driver on appointment, ensuring safe and damage-free transport.

How do I know if my image file is suitable for a large-format outdoor canvas?

Our editor automatically indicates whether the image quality is sufficient for the selected size. If you’re not entirely sure, feel free to email the file to info@photogift.eu and we will check it manually for you.

I don’t have a suitable photo of my own for the garden, but I would still like one of those beautiful garden posters – what should I do?

No problem – you can use our extensive image library with its powerful search function. It contains thousands of beautiful images that are perfect for a garden poster. You can easily save your favourites by creating a free account, so you can make a well-considered choice later on.

Can I still edit my photos after uploading them?

Yes – after uploading, you can crop, rotate or apply a filter to each individual photo before completing your order.

How can I prevent my photo enlargement from buckling or warping in a frame?

To prevent buckling or warping, it’s best to mount the photo enlargement onto a flat backing (such as dibond or forex) before framing it. This option is clearly shown in our editor, so you can easily select it during the ordering process.

Can I still edit or crop the photos after the multi-upload?

Yes – after uploading, you can crop, rotate or edit each photo individually before completing your order.

How is a plexiglas photo packaged and delivered?

Each plexiglas photo is protected with film and securely packed in a custom box or crate. Sizes from 80×120 cm are delivered in NL and BE by our own driver, by appointment.

How can I order the mounted museum canvas online?

You can order the mounted museum canvas via the museum canvas product page. Upload your photo first and the mounted (on dibond) option will then appear clearly in the selection menu. If you’re not sure, or have specific questions about this unique new photo product, feel free to email us .

How do I apply the wallpaper to the wall?

Apply the adhesive directly to the wall (not to the wallpaper) and then carefully press each strip into place. Work strip by strip – without overlap – for a clean, seamless finish.

Is the wood used for Fotogeschenk wooden photo blocks FSC certified?

Yes – we only use FSC-certified wood that comes from sustainably managed forests. This means you’re choosing an environmentally friendly product with a responsible and traceable origin.

Does an acrylic block really give a 3D depth effect?

Yes, because the photo is applied to the back of the crystal clear acrylic with invisible adhesive, a natural depth effect is created when light falls on it.

Is the photo glued to the back or printed directly onto the acrylic?

At Photogift.eu the photo is first printed razor-sharp and then glued to the back of the block. This way, the print is protected behind the acrylic, not on the front.

Can an acrylic block stand on its own or do I need a stand?

The acrylic block is 20mm thick and can therefore stand on its own. You don't need an additional stand or frame.

How many pieces can I have my photo puzzle made into?

You can choose from various puzzle sizes with varying piece counts, from 12 to 1,500. You can select the desired size and piece count in the editor.

Does the puzzle come in a box with the sample photo on it?

Yes, the puzzle comes in a sturdy box with your sample photo printed on the lid, so you know exactly what the final image will look like. The only exception is the wooden puzzle, which doesn't have an image printed on the beautiful sliding box.

How long does it take for a photo puzzle to be delivered?

Yes, the puzzle comes in a sturdy box with your sample photo printed on the lid, so you know exactly what the final image will look like. The only exception is the wooden puzzle, which doesn't have an image printed on the beautiful sliding box.

How many cards are in a photo memory game?

The Photo Gift Memory card consists of up to 2 x 32 cards that you can fill with your own photos. You can choose the number yourself in our lightning-fast photo memory editor!

Do I need to upload two identical photos of each image?

No. Your memory images are automatically duplicated after uploading.

Are the memory cards laminated or water-repellent?

The photo memory cards are provided with a wear-resistant, water-repellent coating, so they can be used for a long time.

Are the placemats heat and water resistant?

Yes, the placemats are both heat-resistant and completely water-repellent, making them suitable for daily use at the table.

Can I safely clean the placemat in the dishwasher?

The placemat can be cleaned daily with a damp cloth without any problems, but it is not suitable for the dishwasher.

What material are the coasters made of?

Our coasters are made of Dibond with a white aluminum or brushed stainless steel finish of your choice. You can also choose a square or round design after uploading!

Are the coasters delivered individually or in a set?

We always produce coasters in a minimum of four. A different image for each piece is only available upon request!

Are the coasters scratch-resistant and washable?

Yes, the coasters are scratch-resistant and easy to clean with a damp cloth.

Is the photo mug dishwasher and microwave safe?

Yes, the photo mug is dishwasher and microwave safe and therefore suitable for daily use.

What is the capacity (ml) of the mug?

The mug has a capacity of approximately 330 ml, which corresponds to a standard coffee mug.

Is the image printed all around the mug?

The image is printed all the way around and extends over the sides of the mug. Since there's a minimum order of 12, you can always order a sample of just one mug first. Please contact us for more information.

Is the induction protector suitable for all hobs?

Yes, the induction protector is suitable for all types of induction and ceramic hobs. Note: For decorative use only. Allow the hob to cool before use.

How thick is the plate and what material is it made of?

The protector is approximately 4 mm thick and is made of a special rubber-like material.

Can the protective mat also be used as a trivet?

Yes, the printed induction hob protective mat can also be used as a trivet.

What material is the mudguard made of?

The splash guard is made of 3 mm dibond with a scratch-resistant, easy-to-clean print on the front.

Can I easily attach the mudguard myself?

Yes, installation is very easy with our handy 3M adhesive strips, which can be ordered after uploading and selecting the format (we supply all formats).

Is the splash guard heat resistant and suitable for use behind a hob?

Yes, the material is heat resistant and suitable for placement behind gas, induction or ceramic hobs.

Is the skateboard deck supplied with a hanging system or only as a separate board?

You can choose between a separate board or a version with a wall mounting kit. Select your preferred option in the editor.

Is the deck suitable for actual skating or is it solely intended as wall decoration?

The board is made of 7-ply maple wood and is technically very suitable for skating, but in practice it is mainly used as wall decoration.

Can I have one image run across multiple decks (for example as a triptych)?

Yes, you can have an image run across 2, 3, 4, or even 5 decks. In that case, we'll automatically split the image into the correct number of parts. This isn't possible through the editor; please email us so we can provide you with a quote and a beautiful digital example of your skate art for approval.

Is the dart mat non-slip and suitable for intensive use?

The dart mat is made of sturdy rubber with a wear-resistant top layer and has a non-slip backing so that the mat stays securely in place.

Kann ich die kombinierte Fläche vollständig aus eigener Kraft verschweißen?

Yes, the full-colour print is applied over the entire surface of the mat, including the throwing line.

What material is the mouse pad made of and is it suitable for all types of mice (laser/optical)?

The mouse pad consists of a microfiber top layer with a rubber underlayer and is suitable for both optical and laser mice.

Can I have a borderless full-colour print made (i.e. without a white border)?

Yes, the image is printed borderless so that the entire surface of the mouse pad is used.

Is the mouse pad washable or easy to clean?

Yes, the mouse pad can easily be cleaned with a slightly damp cloth.

Is the photo print protected with laminate against scratches and UV light?

Our matte and gloss photo enlargements are UV-resistant. After uploading, you can optionally choose scratch-resistant laminate.

Does the 3mm acrylic really give a depth effect?

Yes, because the print is behind the glass and the acrylic allows light to pass through, a subtle depth effect is created.

Can I also have the product delivered ready to hang by Photogift?

Yes, you can choose an invisible profile on the back when ordering. This allows the acrylic panel to be hung directly on the wall, creating a visual floating effect.

What exactly does bonded behind acrylic glass mean – is the photo printed or placed behind the glass?

The photo is first printed in high resolution on high-quality photo paper and then glued completely flat behind the acrylic glass. The result is a gallery print, with the image recessed behind the glass. For protection, you can choose to add a protective dibond panel to the back of the photo after uploading and selecting the size.

What is the difference between bonded photo paper on aluminum and a UV print on aluminum?

With a bonded print, a high-quality photo print is first made on professional photo paper. This print is then glued flat to the panel. This optimally preserves colors and details. With a direct print, the image is printed directly onto the material, giving it a slightly less photographic look.

Will the bonded photo on aluminum have a matte or gloss finish?

You can choose from a matte or glossy finish, optionally provided with scratch-resistant laminate.

Does Photogift.eu also supply large formats such as 100x200 cm – and how are these shipped securely?

Yes, we supply glued Dibond panels up to 100x250 cm. Large sizes are delivered by appointment with our own driver (NL & BE), ensuring the panel arrives safely and undamaged.

Up to what size can Fotogeschenk produce a glued photo on aluminum?

Due to the flexibility of ultra-thin aluminum, bonded aluminum prints can be produced up to 100 cm long on the longest side. For larger formats, we recommend the bonded Dibond version.

On which surfaces does the photo sticker stick well, for example, smooth, lightly textured, wallpaper?

The photo sticker adheres best to smooth, flat surfaces such as metal, window frame paint, glass, tiles, or smooth wallpaper. On highly textured or porous surfaces, we recommend testing it first. Please contact us for a sample at an adjusted price.

Can the sticker be removed later without leaving any adhesive residue?

Yes, the sticker can be easily removed and leaves no adhesive residue, provided the surface is clean and free of grease.

Is the sticker UV and weather resistant and suitable for car washes/pressure cleaners?

Yes, the car sticker film is UV and weather resistant and suitable for car washes and pressure washers. For larger formats, we recommend selecting the lamination option after uploading. This provides even better protection and is easier to apply.

Is the door sticker completely opaque (not translucent)?

Yes, the sticker is completely opaque and does not allow any underlying image or wood structure to show through.

Can I have the sticker custom-made for my exact door dimensions?

Yes, you can specify your exact size when ordering – the sticker will then be custom-made. Is your door size not listed? Please email us at info@photogift.eu.

Can the sticker be removed later without leaving any adhesive residue?

Yes, the floor stickers have a non-slip laminate and are suitable for intensive use in shops, trade fairs and public spaces.

Can the sticker be removed later without leaving any adhesive residue?

Yes, provided the wall is properly cured and dust-free, the sticker can be removed without damaging the paint layer.

Can the sticker be removed later without leaving any adhesive residue?

Yes, the magnetic foil is suitable for indoor use (refrigerator, whiteboard) and outdoor use (car) and is resistant to rain and sunlight.

Can the magnet be easily removed and reapplied without wear?

Ja, der Magnet bleibt flexibel und lässt sich ohne Verlust der Haftkraft leicht entfernen und wieder anbringen.

Is the window sticker also visible from the inside, or only from the outside?

The window sticker is only visible and readable from the outside. The standard version of the window sticker is always printed in mirror image and applied to the inside of the window.

Can I remove the sticker from the glass later without damaging it?

Yes, the sticker can be removed from glass without damage. Any residue can be cleaned with warm water or glass cleaner. For stronger adhesion, gently warm with a hairdryer.

Can the sticker be made mirrored for mounting on the inside of a (camper) window?

By default, car and camper stickers are NOT mirrored and are designed for application to the bodywork. Our window stickers are printed mirrored and can therefore only be applied to the inside of a window so they are readable from the outside.

Can I cut out a custom shape after I upload the sticker?

Yes, after uploading, you first choose a square format and in the next step you can crop it to your desired shape (round, star, oval, or heart!). The cropped image will be previewed immediately in the editor.

How quickly do photo prints ship?

Photo prints are shipped within 2 business days. Orders placed with the RUSH option before 4:00 PM will be shipped the same business day.

Are photo prints suitable for framing?

Our photo prints are hand-cut, meaning they can always vary by a few millimeters. If you need millimeter precision for specific framing needs, choose our photo enlargements —they are machine-cut to exact size.

What quality paper do you use for photo enlargements?

For our Photo Gift photo enlargements, we use sturdy, high-quality 250-gram Canon photo paper, which is printed on our Canon Pro 4000 12-color printers. You can choose between a matte or glossy finish, both with sharp colors and details.

What photo enlargement sizes are available?

Photogift can supply photo enlargements in all sizes, from 2x2 centimeters to 107x300 centimeters. If your desired size isn't listed, please email info@photogift.eu , and we'll add it so you can order online right away.

Where do I hang the aluminum panel and which hanging system should I choose?

Foto glued to aluminum is suitable for dry indoor spaces without significant temperature fluctuations, such as living rooms, kitchens, and bedrooms. For hanging, most people choose adhesive plates with bumpers for concealed wall mounting. With our luxury hanging profiles, you achieve the same effect, and the aluminum panel floats more than 1 centimeter off the wall.

What is the difference with a photo glued to Dibond?

The 1mm thick solid aluminum panel is lighter and more subtle from the side. Because it's a flexible panel, it can be used up to 100cm on the longest side. Dibond is thicker and heavier, and can be used up to 100x300cm.

What is the difference between photo prints and photo enlargements?

Photo gift photo prints go up to 20x30 centimeters and are cut by hand. The size may vary by a few millimeters. Photo enlargements go from very small to XXL prints and are machine cut to exact size, ideal if you want to frame the photos.

I want to print my photo square. Do I have to make the photo square myself before uploading?

You can easily glue photos on Forex, photos on aluminum and photos in Plexibond to a clean, dry surface. Also for decoration of wet areas such as a bathroom. Always use an acid-free sealant.

How do I quickly order dozens of photo prints in the same format?

Click on the desired size in the price list and upload all photos in one go. All images will then instantly appear in the correct format!

Are photo enlargements suitable for framing?

Yes – our photo enlargements are very suitable for framing. They are cut by machine with millimetre precision, ensuring they fit perfectly in both standard and custom frames.

How is your photo wallpaper delivered?

The wallpaper is delivered within a few working days in 50 cm wide panels, along with clear instructions on how to cut the strips and apply them seamlessly to the wall.

What is the positioning of the rings on the garden posters?

The heart of the of our garden posters rings is 2.5cm from the edges and the diameter of the ring is 1.4cm. It is wise not to have an important image within 3cm from the edge otherwise the ring will be punched through it.

Which glue is suitable for your photo wallpaper?

You can easily and seamlessly apply the beautiful, non-tearable photo gift photo wallpaper by applying non-woven wallpaper paste from the hardware store to a clean, dry wall.

What is the positioning of the drill holes and spacers for photo panels on aluminum and plexiglass?

With the aluminum spacers the panel hangs approximately 1.5 cm from the wall. Center of drill hole is 1.5 centimeters from the corners, diameter drill hole 9mm. Advice: avoid relevant text or image information up to 2.5 cm from the corners!

Are the photo panels also suitable for outdoor use, for example in the garden or on the balcony?

Yes, our direct printing on aluminum, forex and plexiglass is excellent for indoor and outdoor use. The prints are sunlight-resistant and waterproof and will last for years!

Can I also glue my aluminium photo panel to a wall?

Yes, that is possible with an an acid free mounting kit with filling capacity (brand Unicum or Plymax). Wall must be flat and clean.

Can I clean a photo printed on aluminum, forex or plexiglass?

Yes, this can be done with a slightly damp cloth. You will also get the fingerprints off. The plexiglass prints are waterproof and suitable for indoor and outdoor use.

I want the sides of the canvas photo to be white or in a certain color. How do I do that?

When you click "Photo entirely on the front" after uploading your photo foto, you will get a box with FFFFFF. This is white. You can choose any other desired color for the side by sliding.

Gift vouchers

Can personalised photo gift vouchers be included in our Christmas packages?

Yes, the Photo giftcoupons can be personalized printed in your Christmas package! For a customized quote, send an email to info@photogift.eu

I have received multiple gift cards. Can I use them for 1 larger order?

No, you have the option to enter 1 voucher code per order.

Other

I am looking for a suitable photo for our photo wallpaper or for one of your other photo products! Where can I find a nice photo?

Go to the Image Bank button at the top right of the menu. Here you can search the millions of high-resolution images from Adobe Stock by keyword and order them directly from us at no extra cost on any desired photo product and format!

Are there also pre-selected Photo Gift photo collections on your website from which I can choose images for you to print?

Yes, absolutely. When you go to our image bank , you can see the Photo Gift collections on the right side of the page on desktop and on mobile under the first selection of images. For example, click on Flowers for our collection of flower photos or on Animals for our collection of wildlife photos . For example, we also have a collection of world maps and tropical beaches.

Can I have a photo collage made at Photogift?

Yes, definitely. Go to collagemaker and choose a template, upload photos, finish the photocollage and load it into our ordering system. Now select the desired product and format and complete the collage order.

Can I upload my own photos and order images from your image bank in one order?

Yes, certainly. Once you have completed the cropping of your first own photo, you will be taken to the order overview. From here you can upload additional photos or select an image from the integrated Adobe Image Bank . This image will automatically be added to the order overview after loading it into the ordering system and making the crop. Conversely, you can also first select an image from the Image Bank and then add your own photos to the order.

How does the Webshop Giftcard work?

We accept the Webshop Giftcard. You can pay with the Webshop Giftcard as follows: When you are going to pay, choose the payment method 'Webshop Giftcard' on the page with payment methods (such as iDEAL or credit card). You then fill in the 19-digit card number that is on the back of the Giftcard and that is under the scratch layer, after which the payment is completed. The amount is automatically debited from the Webshop Giftcard. Please note: do not enter the card number of the Webshop Giftcard in the discount code field, because this does not work! Do you want to buy something with a higher value than the credit on your Webshop Giftcard? No problem! You choose the Webshop Giftcard as the first payment method and pay the remaining amount via iDeal. If the value of your purchase is lower than the credit on your Webshop Giftcard, the remaining credit will simply remain on your Webshop Giftcard. You can spend this later at a webshop of your choice.

Is it possible to print 1 photo divided over 3 panels, so that a triptych of 1 photo is created?

Yes. Upload the same photo 3 times and then make a consecutive crop per photo to the desired size.

Photobooks

Is the placemat printed on one side or both sides?

The placemat is printed on one side. The bottom has a non-slip layer.

Does Photogift.eu also make photo books?

Yes, Photogift.eu has been supplying beautiful photo books for the Euopean market for many years now. Choose from hardcover and softcover portrait and square photo books up to a maximum of 200 pages, our landscape photo books even go up to a maximum of 400 pages! For all information about creating your photo books, look here >>

Can I create my Photo Gift photo book hardcover quickly and effectively online?

Yes, go to this overview page and choose the desired photo book format. You can get started online right away. You can create an account, but you can also compose and order the photo book completely online as a guest user.

What is the delivery time of the Photo Gift photo books?

Our Photogift Photo Books are compiled and delivered very carefully. You will receive a track & trace on the day of shipment. The delivery time of the photo books is 4-5 working days.

I would like to make several photo books and order them in 1 x with 1 x shipping costs, is that possible?

Yes, this is possible with our offline software. You first install this on your laptop or PC, then create the various photo book projects and order them in one go from your shopping cart. With the online photo book editor you can order a maximum of 1 project at a time.

After Sales

I am very pleased with the photo gift I received. Can I leave a review somewhere?

Yes, this is possible in 3 places: Trusted Shops, Truspilot and Google companies. We appreciate any feedback!

I have a question, comment or complaint about my photo gift delivered. What is the fastest way to receive a substantive response?

Email your question or comment to info@photogift.eu , including the order number and, if applicable, some photos that clarify your question, comment or complaint for us. We will then get back to you within a maximum of two working days.

I ordered with the speedproduction option, however, the order was only delivered after two workdays or more. What now?

Our Photo Gift urgent photo service means that your photo gift is produced and offered to the parcel service with priority, in accordance with the speeds that we communicate on the site and in the order editor. Normally this is the next working day. Occasionally, the delivery by the parcel service takes more than a day. In these cases, you request the urgent costs by email, then these will be refunded.

Why doesn't Fotogeschenk offer Next Business Day Guaranteed Delivery for its rush productions?

The cost of guaranteed express shipments with next business day delivery has increased enormously in recent years. Fotogeschenk has decided in 2024 to no longer offer this additional service because the costs that the parcel service charges for this are no longer in proportion to the average order value of our orders.

My photo gift was delivered to me with product damage, what now?

Mail your findings to info@photogift.eu including the order number and a few photos of the packaging and a few photos of the damage to the delivered product. Product damage and/or imperfections to a delivered product are always resolved in consultation.