Returns & Right of Withdrawal

    At Photogift, the vast majority of our products are made especially for you. We therefore distinguish between a complaint about a product and the statutory right of withdrawal.

    Is there something wrong with your order?

    If your product is damaged, incorrectly produced or does not meet what you could reasonably expect, this is covered by the statutory guarantee.

    Please report your complaint via info@photogift.eu, stating your order number, a short description and preferably a few clear photos.

    We will assess your complaint and, if justified, provide an appropriate solution free of charge, for example repair or replacement. If a return is necessary, the required return costs will be paid by us.

    We kindly ask you to report visible transport damage or missing items preferably within 2 working days. This does not affect your statutory rights.

    Personalised products and made-to-order items

    Almost all Photogift photo products are made especially for you based on your own photo, chosen size, crop and/or other personal choices.

    Products made according to your specifications or clearly personalised are excluded from the statutory right of withdrawal and the 14-day cooling-off period.

    This includes, for example, personalised photo prints, canvas prints, acrylic glass, aluminium, Dibond, Forex, wood and other wall decorations produced specifically for you.

    A personalised order therefore cannot normally be cancelled or returned after payment and once production has started simply because you have changed your mind.

    If there is something wrong with the delivered product, your statutory guarantee rights of course remain fully applicable.

    Non-personalised products

    If you purchase a non-personalised standard product for which no statutory exception applies, you as a consumer are in principle entitled to a 14-day cooling-off period.

    This period starts on the day after you receive the product.

    You do not have to give a reason for exercising your right of withdrawal.

    You can withdraw from your purchase via:

    • Submit a withdrawal on our website;

    • the model withdrawal form;

    • an email to info@photogift.eu;

    • or another clear written statement.

    After notifying us, you will receive the necessary return instructions.

    The product must be returned no later than 14 days after notifying us of your withdrawal.

    Return costs

    In the case of a normal withdrawal, the direct costs of returning the product are your responsibility, unless Photogift has expressly stated otherwise.

    In the case of a justified complaint, damage or production error, the necessary return costs are paid by us.

    Refunds

    If you withdraw from the entire order, we will refund the purchase price and the standard delivery costs you originally paid.

    Any additional costs resulting from your choice of a more expensive delivery method than our standard delivery option will not be refunded.

    We will refund you no later than 14 days after receiving your withdrawal notification, using the same payment method used for the original transaction. We may withhold the refund until we have received the returned product or until you have provided evidence that the product has been returned, whichever occurs first.

    During the cooling-off period, you may inspect and assess the product only to the extent necessary to determine its nature, characteristics and functioning. You are responsible for any reduction in value resulting from use beyond what is necessary for this purpose.

    Would you like to withdraw from your purchase?

    Use the Submit a withdrawal button on our website.

    You can also use the model withdrawal form or email info@photogift.eu.

    Please note: the right of withdrawal does not apply to personalised or made-to-order products. Your statutory rights in the event of damage, production errors or defects always remain applicable.